100% Pass Quiz 2025 Latest Energy-and-Utilities-Cloud: New Salesforce Energy and Utilities Cloud Accredited Professional Exam Dumps Files

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 2	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.
Topic 3	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 4	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A. OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
B. OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
C. Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
D. The Energy and Utilities Cloud data model is required for OmniStudio.

Answer: A

NEW QUESTION # 12
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?

A. Energy and utility Base
B. Service Cloud
C. Configure Prince Quote (CPQ)
D. Contract Lifecycle Management (CLM)

Answer: A,B

Explanation:
For an energy company embarking on a digital transformation initiative to provide a 360-degree customer view to service agents, the recommended licenses are: A. Service Cloud: Essential for enabling service agents to manage customer interactions and service requests efficiently, providing tools for case management, customer service analytics, and more. D. Energy and Utilities Base: Specifically tailored to the energy and utilities sector, this license provides access to industry-specific data models, workflows, and functionality designed to manage the complex needs of energy providers. Together, these licenses ensure that service agents have access to comprehensive customer information and the specialized tools needed to support the unique requirements of the energy and utilities sector. Reference = Salesforce Energy and Utilities Cloud documentation and Service Cloud resources detail the functionalities and benefits of these licenses, highlighting their role in supporting customer service and industry-specific processes: https://www.salesforce.com/products/service-cloud/overview/, https://www.salesforce.com/products/industries/energy-and-utilities/overview/

NEW QUESTION # 13
A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A. Permission Set Groups
B. Permission Sets
C. Sharing Settings
D. Managed Package Licenses

Answer: A,B

Explanation:
In Salesforce Energy and Utilities Cloud, as well as across the Salesforce platform, controlling user access to features and functionality can be effectively managed using Permission Sets and Permission Set Groups.
Permission Sets are collections of settings and permissions that grant access to various tools and functions within Salesforce. They can be used to extend users' access rights without altering their primary profile.
Permission Set Groups are a way to organize Permission Sets, making it easier to assign and manage access for users. They allow administrators to bundle multiple Permission Sets into a single assignment, streamlining the process of granting necessary permissions to users. These tools are essential for tailoring access controls to meet the specific needs of an organization and ensuring that users have the appropriate level of access to perform their roles. Reference = Salesforce documentation provides detailed information on managing user access with Permission Sets and Permission Set Groups, emphasizing their importance in configuring secure and functional access controls within the Salesforce platform: https://help.salesforce.com/articleView?id=perm_sets_overview.htm&type=5

NEW QUESTION # 14
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A. Create an opportunity, add products to it. then submit it to the MultiAppHandler class
B. Create a multi-site quote, add members to the quote, and add products for each site
C. Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D. Create quotes for each individual site and add products, then run multi-site batch jobs.

Answer: C

Explanation:
For a consultant to meet the business requirement of creating a quote for a customer with multiple sites, the most efficient approach within Salesforce Energy and Utilities Cloud is to create a Master quote and then organize the products and services by site using groups within the quote. This method allows the consultant to manage the complexities of multi-site quotes systematically, ensuring that each site's specific needs are addressed within a single, overarching quote structure, thereby streamlining the quoting process for complex customer scenarios. Reference = Salesforce documentation on CPQ and quoting best practices outlines the process of creating Master quotes and utilizing groups to manage complex quoting scenarios, such as quotes for customers with multiple sites: https://help.salesforce.com/articleView?id=cpq_quotes.htm&type=5

NEW QUESTION # 15
When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's
360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should theconsultant use to achieve this?

A. Configure a custom Salesforce Service Cloud console.
B. Configure custom OmniScripts and FlexCards to cover the requirements.
C. Assign the relevant lightning pages to the energy company's service agent user profile
D. Configure the Energy and Utilities Contact Center Console available m the process horary

Answer: B,D

Explanation:
For showcasing a 360-degree view of the customer that empowers service agents with the capability to manage various customer interactions efficiently, the consultant should utilize the Energy and Utilities Contact Center Console and configure custom OmniScripts and FlexCards. The Energy and Utilities Contact Center Console, designed specifically for the industry, integrates critical customer information and functionalities into one streamlined interface. Additionally, custom OmniScripts and FlexCards can be tailored to the unique requirements of managing billing inquiries, meter readings, complaints, and service requests, providing a flexible and dynamic solution for meeting the diverse needs of utility customers.References= Detailed explanations on how to configure the Energy and Utilities Contact Center Console and create custom OmniScripts and FlexCards for tailored customer service experiences are available in the Salesforce Energy and Utilities Cloud implementation guide and customization documentation:https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_d

NEW QUESTION # 16
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100% Pass Quiz 2025 Latest Energy-and-Utilities-Cloud: New Salesforce Energy and Utilities Cloud Accredited Professional Exam Dumps Files

Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Free PDF Quiz Authoritative Energy-and-Utilities-Cloud - New Salesforce Energy and Utilities Cloud Accredited Professional Exam Dumps Files

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q11-Q16):

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